American Lodging Excellence

American Lodging Excellence

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This process also was feasible since the installation of the CLASS system provides the hotel with all the check-in ... Execution The Approach to Implementation: Sven Girelinger, former front-of-the-house manager (since promoted to ... The list of all OSCAR arrivals is distributed to all departments and discussed at the daily five- minute line-up meetings. ... Once the doorman hands the key to the guest, he informs the front desk, so that all departments are aware that the guest is in-house.

Title:American Lodging Excellence
Author: Laurette Dubé-Rioux
Publisher:Educational Inst of the Amer Hotel - 1999

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