Brilliant Customer Service ePub eBook
Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. Itas for anyone involved in any organisation a whether you run your own business, manage people or you are a customer facing employee. It doesnat matter what your budget is, youall find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES Am Identify your customers real needs and how best to meet them Am Build trust and long term loyalty with your customers to stay ahead of the competition Am Make sure you are remembered and recommended0 Avoid being pushy by asking the customera#39;s permission before you describe the up-sell, especially if there are several benefits to describe. - Explain ... definition. Benefit A benefit satisfies a need. If there is no need, the customer will not see any reason to buy. ... Again, a good example would be to sell a shampoo and conditioner together at a special rate and with the benefit that they work well together.
| Title | : | Brilliant Customer Service ePub eBook |
| Author | : | Debra Stevens |
| Publisher | : | Pearson UK - 2013-09-24 |
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