ISO/IEC 20000:2011 - A Pocket Guide
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: ac it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; ac it supports ISO/IEC 20000 training and certification and ac it is a quick reference for practitioners to the core content of ISO/IEC 20000.Mart Rovers. ISO/IEC 20000 contributions The ISO/IEC 20000 standard is being adopted globally by hundreds of companies and organizations5. ... Others are using the standard as a vehicle to show their customers that quality services are important to them. Below is a list of situations where the use of the ISO/IEC 20000 standard can provide a valuable contribution. ... and service providers who are seeking for increased transparency of costs of service provisioning and of total cost ofanbsp;...
| Title | : | ISO/IEC 20000:2011 - A Pocket Guide |
| Author | : | Mart Rovers |
| Publisher | : | Van Haren - 2013-02-27 |
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