Six Sigma for transactions and service

Six Sigma for transactions and service

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Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for impelementing qcustomer-centricq Six Sigma. Contents: Transactional Quality Benchmarks: Service Operations, Corporations and Industries * ServicePerformance Indicators * The Service Crisis * TransactionalSix Sigma: Define and Develop, Measure and Trends, Analyze and Improve, Embed * Designing for TransactionalServices: Actions of Service Design * Customer DrivenTransactional Processes * Designing TransactionalProcesses * Optimize the Service Design to Ensure aRobust Service Package * Transactional Business *Human Capital * Implementing TSS, Six Sigma inTransactional ProcessesA well constructed cause and effect diagram and well run brainstorming session makes team members feel happy and creates a sense of breakthrough ... Generic Fishbone Diagram Template be different and will 210 Transactional Six Sigma.


Title:Six Sigma for transactions and service
Author: Parveen S. Goel, Praveen Gupta
Publisher:McGraw-Hill Professional - 2005
ISBN-13:

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